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WHAT TO DO TO PREPARE FOR A CLEAN

 

Scroll down for Carpet & Upholstery, Tile & Grout, Air Duct, Wood Floors and Dryer Vent Cleaning details.

 

CARPET & UPHOLSTERY CLEANING

  • CHOOSE YOUR PACKAGE

Silver = Our Basic open area Soap Free Steam Clean

GOLD (Our Most Popular and Best Value) = Power vacuum with commercial HEPA vacuum prior to clean, light furniture moving and Green Guard stain protector to help with food and drink spills as well as every day dirt and traffic lane wear.

Platinum = Gold package PLUS Drying Fans in 2 rooms and a 6 month Spot and Spill Warranty to protect against future stains and spills (restrictions apply).

*Ask about our additional options for severe soiling, matting, stains and pet odors.

  • CLEAR THE AREAS TO BE CLEANED OF SMALL ITEMS
    Remove any small or personal items from areas to be cleaned and make sure we have safe access through the front door.  You may want to remove any delicate items near the front door to allow adequate clearance for hoses.  Don’t stress out about the process.  Do what you can.  We are used to working around things and can help when we arrive.  A 2 inch vacuum hose and small solution hose will enter the house, while the power, water and waste water are all self contained in our state-of-the-art truck outside.
  • VACUUM AREAS TO BE CLEANED (Silver Package Only)
    Silver package customers should move any furniture you want moved and vacuum PRIOR to your scheduled clean time.  For a proper clean and for obvious safety reasons, customers cannot be moving furniture once our pre-treatment is applied.  Ripley Services will thoroughly power vacuum with a commercial power HEPA vacuum for Gold and Platinum Packages.
  • LOWER YOUR THERMOSTAT A FEW DEGREES
    During summer months, it’s a good idea to lower the thermostat a few degrees below your normal setting to help offset the temperature increase caused by a steam cleaning.  The HVAC system (both heater and air conditioner) also act as a dehumidifier, removing moisture from the air and speeding dry times.  Typical dry times for a standard clean are 3-4 hours.  Environmental conditions, ceiling fans, level of soiling and pet treatments all affect dry time.
  • CONTAIN PETS THAT MAY TRY TO ESCAPE
    We clean with a Green Seal Certified pre-treatment that is totally pet safe, but our hoses will hold the door open a few inches.  For the safety of your pets, be prepared to contain any escape artists.  If they are comfortable with strangers and aren’t an escape risk, then no worries.  We are animal lovers too!
  • FURNITURE MOVING (not included with Silver Package)
    A common misconception is that a room has to be cleared of all furniture prior to a professional clean.  Many will procrastinate scheduling because of the daunting task of emptying every room.  It is completely normal to clean around larger items of furniture.  Traffic lanes and exposed areas need to be cleaned more frequently than the area under your dresser.  Light furniture moving is INCLUDED with our Gold and Platinum Packages.  (Silver package customers should move any furniture you want moved and vacuum PRIOR to your scheduled clean time.  For a proper clean and for obvious safety reasons, customers cannot be moving furniture once our pre-treatment is applied.)  For Gold and Platinum Packages, we will automatically clear the areas being cleaned of any smaller furniture items that we feel need to be moved.  If you would like a couch, love seat or chair moved AND it can be safely moved for cleaning, just ask.  We’re happy to accommodate when possible.  Please understand, there are certain circumstances where we cannot move a piece of furniture.  Items like glass tables or furniture loaded with breakable items, electronics, sleepers, entertainment centers, beds and dressers cannot be moved, however we can clean under furniture when it has approximately of 3 inches of clearance for the carpet wand.  Please don’t move furniture out of it’s normal position prior to the clean.  Inevitably, you are covering a higher traffic area that we need to evaluate and treat during our pre-clean inspection.  If you are planning to move furniture yourself for a Silver Package clean, it MUST be moved off of carpeted areas in advance.  It creates a safety hazard to have a homeowner moving furniture during a clean.

THAT’S IT!  WE’LL HANDLE THE REST.

  • AFTER THE CLEAN
    Upon completion, your carpet will be damp (not wet) and dry in approximately 4-6 hours with average air flow.  Pet and stain treatments can extend these dry times as will turning off fans or hvac system.  It is important to minimize foot traffic while drying to avoid triggering “wicking.”  Wicking is when an old stain, trapped in the backing or padding, transmits back to the surface as carpet dries.  Use ONLY Ripley’s Unbelievable Soap Free Spotter (provided free with cleaning) for future spots and stains to avoid residue left by retail spotters.  Resolve is one of the worst, but virtually all grocery store spotters are loaded with soap.  NEVER USE VINEGAR!  This is the most commonly recommended mistake on the internet.  Vinegar SETS DYES.  We use it to set Easter Egg dye and tie dye.  If you use it on a spot that contains ANY type of dye you risk permanently setting.  If you can’t remove a spot with our spotter or plain water, simply CALL US.  Advice is free….Mistakes can be costly.

Carpet wrinkles or “bubbling” before or after a clean?  CLICK HERE FOR MORE INFORMATION.

For more questions see our Carpet FAQ.

 

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